About UserTesting and User Research

We’ve invested heavily in online tools that let you set up a test on your own in minutes, and we also have a full-service research team for complex studies. Here are some research goals that are possible with UserTesting.

Understand your complete user experience with these research methodologies:

  • Moderated and unmoderated studies
  • Longitudinal testing
  • Focus groups
  • Survey questions and numeric rating scales
  • Competitive benchmarking
  • Net promoter scores
  • A/B testing
  • Time on task analysis
  • Click maps, navigation tree testing and card sorting

Recruit your exact target audience with our sampling services:

  • Test with your own customers
  • With our Pro plans, you can invite your own customers to participate in your user tests.
  • Custom recruitment, managed directly by us (you won’t be shoved off to a third party)
  • International testing
  • Sample sizes as small or as large as you want them to be

Launch a new product confidently through continuous software development research

  • Prototype and wireframe tests
  • App store pages and app icon tests
  • Unreleased apps / beta builds
  • Competitor tests

Improve your customer experience through these advanced insights

  • Shop-alongs
  • Product unboxing and setup
  • Light ethnographics
  • Online ordering, in-store pickup
  • Omnichannel customer experience (if you can imagine it, we can probably test it)
  • Uncover the whys behind your CX metrics (NPS, Foresee, customer satisfaction, etc).
Anyone who cares about customer experience, including eCommerce managers, UX research teams, product managers, marketers, and designers. We’re used extensively by the world’s most demanding consumer websites and apps, more than half of the top 100 brands in the world.
UserTesting is a platform for getting rapid customer feedback on almost any customer experience you can imagine, including websites, mobile apps, prototypes, and real world experiences. You’ll receive audio and video recordings of real people from your target market speaking their thoughts as they complete tasks you specify.

With continuous user feedback, you can:

  • Identify pain points in your customer experience
  • Understand what your customers are thinking and feeling
  • Validate design decisions before committing resources
  • Influence stakeholders to make improvements